Agway Energy Services Goes Live with VertexOne Billing, CIS, and EDI Software Solutions
DALLAS, TX, September 29, 2026 — VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, today announced that Agway Energy Services® has successfully implemented its billing and customer information system (CIS), VXretail, and electronic data interchange (EDI) solution, VXexchange. Agway Energy Services is a well-established retail energy supplier serving residential and small commercial customers throughout New York and Pennsylvania.
The implementation marks a significant milestone in Agway's long-term technology strategy. The migration encompassed customer accounts, billing operations, market transactions, and related business processes, all transitioned to VertexOne's integrated retail energy platform with the operational continuity and precision that Agway's customers depend on.
"Migrating core billing and market transactions is never a small undertaking. While the cutover to VXretail and VXexchange involved navigating the typical complexities of such a transformation, the effective problem solving and dedicated support from both Agway's operational staff and VertexOne's implementation team ensured we successfully managed the transition and completed it on schedule” said Anthony Garofalo, Director, Agway Energy Services. “Our customers experienced continuity, not disruption, which is exactly what we set out to achieve."
Garofalo said that the Syracuse-based company selected VertexOne to provide the modern, scalable platform its evolving market requirements and customer expectations demand.
"After nearly three decades serving New York and Pennsylvania, we needed a platform built to grow with us,” Garofalo said. “VertexOne gave us a modern, scalable foundation for our billing and EDI operations without forcing us to compromise on the service our customers expect."
With this go-live, Garofalo added, Agway Energy Services is now positioned to streamline business processes, improve operational visibility, enhance the customer experience, and advance future growth initiatives, not just as incremental improvements, but as the foundation of a more agile, data-driven operation.
Founded in 1997, Agway Energy Services has built a reputation for delivering both electric and natural gas supply to customers in the deregulated energy markets of New York and Pennsylvania. The company differentiates itself through its Agway
EnergyGuard® program, which offers repair coverage for heating systems, air conditioning, and interior electrical wiring, depending on the commodity purchased.
Ananda Goswami, Senior Vice President of Sales Strategy at VertexOne, said Agway Energy Service’s successful implementation is the latest in a series of successful migrations demonstrating VertexOne's proven ability to bring retail energy suppliers of all sizes onto a modern, future-ready platform; on time, with minimal disruption, and precisely as promised.
“Agway is the latest supplier to realize the benefits of a platform built specifically for how this industry operates,” Goswami said. “And their experience proves what we do best: moving established energy suppliers off legacy systems and onto a modern platform on time and with minimal disruption. That track record is why suppliers continue to choose VertexOne."
For more on VertexOne’s EDI CIS/Billing System for Retail Energy, visit: vertexone.ai/products/vxretail
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About VertexOne
VertexOne is the leading provider of cloud-based SaaS solutions, powering the next generation of customer experience for utilities, energy retailers and energy transition providers. With more than 30 years of experience and 400 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization and data-driven efficiency operations surrounding the customer. We empower our clients to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management and leverage data analytics, visit vertexone.ai.
About Agway Energy Services
Agway Energy Services, LLC, a wholly-owned subsidiary of Suburban Propane, LP. Suburban Propane Partners, L.P., is a nationwide distributor of propane, renewable propane, fuel oil and related products and services, as well as a marketer of natural gas and electricity and an investor in low carbon fuel alternatives, servicing over 1 million customers through 700 locations across 41 states. The company proudly celebrated 90 years of innovation, growth and quality service in 2018. The brand is currently focused on three core elements including Suburban Commitment – showcasing the company’s 90+ year legacy of flexibility, reliability and dependability, SuburbanCares – highlighting dedication to serving local communities across the nation and Go Green with Suburban Propane – promoting the affordable, clean burning and versatile nature of propane as a bridge to a green energy future. Suburban Propane is a New York Stock Exchange listed limited partnership headquartered in Whippany, NJ. For additional information on Suburban Propane, please visit www.suburbanpropane.com.