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VXcis Is ready for what's next, trusted for what's now

Your utility needs a proven CIS that powers your operations while delivering modern experience, regulatory agility, and rock-solid reliability.

VXcis is built for utilities that need flexibility, speed, and reliability—without the heavy lift. Whether you're managing electric, water, gas, or all three, VXcis helps you serve customers better and adapt with confidence.

Move faster, serve smarter, and fuel your revenue operations Built for Change, Not Just Maintenance

Whether you’re adding AMI, changing rates, or adjusting to new regulations, VXcis gives you the flexibility to keep moving forward. You don’t have to redesign everything to modernize. You just need the right foundation.

Scalable Self-Service

Scale up customer self-service, alerts, and billing options

Fast Program Launches

Roll out new services and programs without IT delays

Policy-Ready Tools

Adapt to policy changes faster with user-friendly tools

Streamline Your Business with Intelligent Automation

Automate the most complex aspects of your business, saving you time and resources while delivering results that matter.
80 M
customer engagement reached by utilizing multiple communication channels, including voice, email, and print
40 %
of customers reported being able to self-resolve their leak without calling or emailing their utility​
10
hours of staff time were saved each week by implementing automated processes
20 %
of customers who received a print letter registered for the portal, improving email and mobile device capture

Day-to-Day Tasks, Done Smarter

From service requests to payment plans, VXcis clears the bottlenecks and helps your team move faster. No more workarounds. No more wasted steps. Just a smoother way to serve.

 

Metering

Metering Integration

Real-time consumption data isn’t just about accurate billing—it’s about visibility. When metering systems integrate seamlessly with your CIS, you get instant access to usage patterns, anomaly detection, and consumption trends. It’s not just data; it’s actionable insight delivered exactly when you need it.

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Billing

Billing Automation

Accurate invoicing isn’t a luxury—it’s table stakes. Automation eliminates manual processes, reduces human error, and ensures customers get timely, correct bills every cycle. The result? Fewer disputes, less administrative overhead, and a smoother experience on both ends.

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Engagement

Customer Engagement

Self-service tools aren’t just convenient—they’re expected. Integrated portals empower customers to check usage, pay bills, and manage accounts on their terms. It’s about meeting people where they are and reducing the volume of routine calls to your support team.

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Insights

Analytics and Insights

Data without insight is just noise. A well-integrated CIS turns raw numbers into actionable intelligence, giving you clarity on everything from peak demand periods to operational bottlenecks. Smart decisions start with smart data, and integration makes that possible.

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Connected Across Your Utility

VXcis isn’t just a billing engine—it’s a central hub for your teams and tools.

✔ Connect with your customer engagement platform
✔ Plug into AMI, MDM, GIS, and outage systems
✔ Share insights across departments—billing, field ops, and customer care
✔ Avoid data silos with a system that actually talks to others

Everyone works better when your systems work together.

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Trusted By Your Peers to Power Smarter Utility Operations

Utilities across the U.S. count on VXcis to simplify billing, manage customer data, and deliver better service every day. From large cities to small water districts, our platform supports electric, gas, and water providers with tools that actually work.

VXcis is already helping communities like Bullhead City, St. Louis MSD, NorthWestern Energy, Chesapeake Utilities, and EPCOR USA cut complexity, improve service, and stay ahead.

Real utilities. Real results. Just the way it should be.

VertexOne Client Logo, Northwestern Energy NWE VertexOne Client Logo, Contra Costa Water District CCWD VertexOne Client Logo, Lee County VertexOne Client Logo, Worcester VertexOne Client Logo, Vermont Gas VertexOne Client Logo, Metropolitan St. Louis Sewer District MSD