Change is Here. Embrace It.
Experience a New Era of Customer Connection
Change isn’t coming — it’s already here. Energy and utility providers must now go beyond delivering essential services — you must deliver seamless, digital-first experiences that customers trust, value, and expect.
VXconnect is the customer engagement engine purpose-built for the evolving demands of the energy, water, and gas industries. Modular. Scalable. Strategic. Designed to grow with you — from where you are today to where you need to be tomorrow.
you face more pressure than ever before.
A New Standard for Engagement
VXconnect gives you a new advantage: turning every customer interaction into an opportunity for connection, empowerment, and measurable impact. Whether your goal is greater compliance, stronger relationships, or operational agility, VXconnect delivers the digital engagement foundation you need — and the flexibility to evolve.
It’s Not Just a Platform. It’s Performance You Can Measure.
Why VXconnect Works
20,000
+
Tons of CO2 Avoided
18
%
Lower Call Volumes
2
0
B+
Gallons Conserved
$
13
M+
Saved through Smarter Engagement
When systems are disjointed, teams overwhelmed, and customers disengaged—something has to change.
This Isn’t Just Digital. It’s a Smarter Way Forward.
VXconnect redefines what digital engagement can be for you. It brings everything into focus: one platform, one experience, endless potential. No more patchwork solutions. No more missed connections. Just clear, confident communication.
Self-Service, Without the Struggle
Customers get what they need—no calls, no confusion.
Compliance, Built In
Stay ahead of mandates without reinventing your process
Relief for Your Team
Fewer tickets. Less stress. More time for what matters.
Real Connection, Not Noise
Reach customers with the right message, right on time.
The right package for the outcome you need today
Designed to Grow With You
Start where you are. Scale as you go. VXconnect’s modular packages meet you at every stage of your customer engagement strategy.
Present
Price
Build the Foundation of Trust
Unexpected bills and high call volume
Low portal adoption and customer confusion
Missed expectations around account access
See details
Build the Foundation of Trust
Unexpected bills and high call volume
Low portal adoption and customer confusion
Missed expectations around account access
Influence
Price
Turn Insight Into Action
Customers not responding to conservation or program efforts
Poor timing or visibility around usage and rate alerts
Missed opportunities to guide behavior with real insight
See details
Turn Insight Into Action
Customers not responding to conservation or program efforts
Poor timing or visibility around usage and rate alerts
Missed opportunities to guide behavior with real insight
Empower
Price
Remove Barriers, Reduce Volume
High-volume requests that repeat daily
Manual processing and CSR burnout
Long wait times for simple service updates
See details
Remove Barriers, Reduce Volume
High-volume requests that repeat daily
Manual processing and CSR burnout
Long wait times for simple service updates
Empower+
Price
The Experience They Expect
Disconnected digital experiences across services
Lack of personalization that leaves customers guessing
Digital experiences that feel dated or disconnected
See details
The Experience They Expect
Disconnected digital experiences across services
Lack of personalization that leaves customers guessing
Digital experiences that feel dated or disconnected
Make It Easier to Deliver What Customers Already Expect
Ready to Redefine Customer Experience?
VXconnect builds on this success — helping you move from transactions to connections. Ready to Redefine Customer Experience?
Your customers expect more — transparency, convenience, and control. VXconnect makes it possible — and makes it easy.
