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You Connect the Teams. We Make It Easier.

Move forward with less friction

You’re responsible for everything that flows through your utility—processes, platforms, people, and pressure. You need products that make things clear, connected, and easier to manage across the board.

The Work You Do Doesn’t Slow Down So your communication can’t fall behind

You’re juggling real-time operations, customer expectations, and internal bottlenecks—while still trying to move things forward. These are the moments that add pressure to your day and pile up fast. 

No Context, Just Cost

Surprise bills without explanation drive confusion, complaints, and call volume that could’ve been avoided.

Requests in Limbo

Manual workflows stall progress, stack up behind the scenes, and eat into your team’s capacity.

Looped on Repeat

When the same questions keep coming in, your team isn’t inefficient—it’s unsupported.

Programs Without Proof

New offerings lose traction when customers don’t understand the value—or even know they exist.

Built for the People Manage the Teams How Nexus Unified Engagement—and Made Teamwork Easier

When Nexus Water Group consolidated 15 brands across five states into one modern customer portal, it wasn’t just about the tech. It was about giving utility managers and their teams a simpler way to support thousands of customers—without juggling disconnected systems or reepating the same work in every district.

"Instead of spending resources on door hangers or generic inserts, SWWC would be able to easily search for a particular target audience from their 15 lines of businesses and send personalized communications with just a few clicks."

– Jeff Farney, Southwest Water Company

With 150,000+ CIS records and 57,000+ user profiles migrated, Nexus Water Group didn’t just modernize their portal—they gave every team clearer visibility, faster workflows, and one place to manage it all.

VertexOne + Nexus (Southwest Water Company)-1
15 brands
in 5 states united in a single customer portal
150,000 +
CIS accounts, communications preferences and other data migrated
57,000 +
user profiles migrated

Inefficient Billing Slows Revenue Cycles Streamline billing processes to boost efficiency

Outdated billing systems cause delays and errors, raising costs and customer dissatisfaction. Automating billing improves accuracy, speeds up payments, and offers flexible account management, boosting revenue predictability and customer satisfaction.

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Manual processes burden customer service teams Empower customers with self-service tools

As customers increasingly seek greater control and transparency, it is important to understand that managing routine inquiries, such as billing and usage questions, manually can result in elevated call volumes and prolonged resolution times. By automating these routine tasks, service call volumes can be reduced, response times improved, and valuable resources can be redirected to focus on addressing complex customer needs.

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Products that don't slow you down. Built for the Way You Actually Work

You’re asking for clarity—across systems, teams, and customer touchpoints. You want fewer gaps, smoother coordination, and products that don’t just promise efficiency—but deliver it without adding another layer of complexity. You don’t need more meetings. You need more clarity, more coordination, and more time back.

Self-Service, Solved Reduce backlogs by giving customers simple, self-service options
See It. Solve it. Track what’s working in real time—and make quick changes when it’s not
No More Silos Break down silos between teams with tools that share data, not walls
Ready. Set. Launch. Make rate changes, program launches, and seasonal spikes easier to manage
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You don’t need another system. You need a product that works. Let’s Make the Work Work Better

You’re already managing multiple platforms, teams, and priorities. The last thing you need is a heavy lift. That’s why we focus on making what you’ve already built more efficient—without disrupting the way you work.

If you're ready to reduce backlogs, launch communication without bottlenecks, and connect your teams through shared visibility, let’s talk. We'll show you how to simplify the chaos—and give your day back some breathing room.

Let's Connect

Your peers count on us to solve real problems—not just check boxes. Teams Like Yours. Outcomes That Stick.

Whether the goal is better communication, fewer service tickets, or stronger public trust, the teams we work with count on us to make change feel manageable and meaningful. We’re proud to support them—and ready to support you.

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The Customer Portal provides flexibility in the system that our customers wanted. They’re now able to pick a billing date that fits their schedule. That’s allowed us to listen to our customers and respond to their needs.”One WaterSmart to other utilities.”

Sarah Skaggs
EPCOR USA

In today’s world, the ability of technology to evolve is extremely critical as clients look toward increasing process efficiency and ease of use for both the client and its customers. VertexOne understands the critical need to improve the services provided to its clients. 

Isaiah Jackson
Pinellas County Government

Humans are problem solvers. Humans are people who connect. Those are the calls that you want to have a good customer service person to interact with the customers.

William Finlayson
Global Water Resources (GWR)

A lot of our customers still pay their bill in person. We are happy that a customer can now go online and see how much water they use in a given day. VertexOne makes sure that information is available for those customers who want to utilize the self- service portal. And the staff time we expect to save by partnering with VertexOne is very exciting. ”

Mark Clark
Bullhead City

My advice to other utilities is to work with a company that is as forward thinking as possible. We now have the support of people with years of proven performance, which we can tap into to minimize concerns and move forward with confidence.

Robert Drexler
City of Bullhead

VertexOne’s decades of experience providing world-class modern technology and customer experience solutions for utilities is one of the key reasons this project went so smoothly and why we’re happy to have become long-term partners. All our subsidiary utilities, their staff and their customers love the result. The VertexOne solution is scalable and flexible to support our strategy for sustained growth through many future acquisitions.

Jeff Farney
SouthWest Water Company