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Empower Customers. Transform Your Utility.

Water service should feel seamless—but when something breaks, billing spikes, or trust slips, the impact is immediate. You’re not just fixing pipes or sending alerts.

You’re calming concerns, protecting public trust, and fielding questions before the dust settles.

Small Breakdowns Can Create Big Tension. Moments That Break Trust

Sometimes the water’s flowing, but the trust isn’t. These are the moments that turn a routine event into a high-friction customer experience—and they’re often tied to silence, timing, or confusion. 

Too Late, Too Vague

It happens with service alerts that come after customers have already lost confidence

Too Generic, Too Hard

It happens when people are willing to save—but unsure how or where to start

Too Manual, Too Slow

It continues with paper-based forms and fragmented tasks that slow down service

as expectations rise, automation gives your team time to resolve complex issues How Hendersonville, TN Engaged

By creating an online and phone payment system that redirected payments, Hendersonville was able to reroute service calls and focus on more complex customer service issues. Now, 40% of customers use the data analytics provided by our portal, reducing the burden on customer-facing staff and creating more customer autonomy.

VertexOne-logomark-blue-white Hendersonville, TN - Portal, VertexOne Hendersonville, TN Portal, VertexOne
10 X
Starting new service now 10X faster with online self-service
50 %
Reduced late and delinquent payments after switching to digital communication
30 Hrs
Saved up to 30 hours per week with automation

Let’s Make Communication Easier—Without Starting From Scratch Request a Demo

We’re not here to replace what’s working. We’re here to connect it—so your teams can engage customers faster, reduce pressure on staff, and respond with confidence, even during high-demand seasons. We’ll help you bring clarity to every moment that matters.

Let’s talk about how you can build trust without rebuilding your systems.

Let's Talk

You need the right support, delivered simply. Built for the People Who Keep Water Moving

Our clients deliver more than water—they deliver transparency, control, and confidence when it matters most. With proactive alerts, plain-language billing, and self-service that actually serves, they’re reducing call volume, guiding conservation, and making it easier for every customer to stay informed—without adding strain to their teams.

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