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Integrated Solutions. Cohesive Customer Experiences.

Managing multiple services doesn’t have to be complex. Our products streamline operations, enhance customer satisfaction, and drive efficiency across water, electric, and gas services.

Managing multiple service can increase complexity Simplify Operations and increase satisfaction

As customer demands evolve and regulations tighten, manual processes can’t keep up. Our products streamline your operations, optimize resources, and transform how you serve customers—across water, electric, and gas—so you can focus on delivering exceptional service.

Exceed Expectations

Your customers expect convenience—whether they’re paying bills, reporting issues, or managing their usage across multiple services. 

Automate Efficiency

Automation of repetitive tasks can enhance efficiency by reducing manual work and errors, allowing teams to focus on improving service quality and customer value.

Stay Agile

Staying ahead involves delivering services innovatively, using our platform to integrate automation, data analytics, and cloud capabilities for efficiency, exceptional service, and differentiation.

Delivering the Utility Experience Customers Expect Seamless Service and Improved Satisfaction at GRU

Multiservice utilities, like GRU, often struggle to meet customer expectations when operating with outdated systems. Without seamless integration across services, customers face delays in billing, inaccurate data, and a lack of self-service options—all of which negatively impact satisfaction. 

As customer demands shift towards faster, more transparent service, utilities risk eroding trust and satisfaction. Upgrading to a system that supports innovation and real-time customer interactions is essential for creating a seamless, satisfying experience that fosters loyalty and keeps pace with modern expectations.

VertexOne-transparent-logomark-white Celebrating Efficiency_ Measurable Improvements in Customer Service and Productivity Achieved during CIS Replacement Project
70 %
reduction in processing time to start service
40 %
under O&M budget upon project completion
20 K
estimated to be saved annually from reassigning employees

Trusted by Your Peers to Handle Complex Billing

Our proven track record with clients like Los Angeles Department of Water and Power (LADWP), Gainesville Regional Utilities (GRU), Florida, and Austin, Texas, showcases how our solutions help utilities overcome these challenges. By working together, our clients have been able to optimize their billing processes, reduce operational friction, and enhance customer satisfaction across all their services.

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Simplify Billing with our CIS

With VXcis, you can simplify your entire billing process. Our cloud-based platform streamlines billing, making it easier to manage rates and deliver precise, timely bills.

Enhance customer satisfaction
Give Customers More

With VXengage, you can empower your customers with a user-friendly platform that allows them to handle everything from billing to service requests across all utilities. 

Deliver better self-service