Ed Houn is Vice President of Customer Engagement at VertexOne, where he leads the strategy and execution of customer engagement solutions and oversees the company’s demo experience. He works closely with utilities and energy providers to bring digital customer engagement to life, helping organizations better connect with customers, improve communication, and drive more efficient service outcomes. With deep experience in utility customer engagement, Ed focuses on how technology can enable clearer communication, stronger customer relationships, and more proactive service. He specializes in translating complex platforms into real-world use cases, showing how utilities can improve customer satisfaction, increase self-service adoption, and reduce operational strain. His areas of expertise include digital customer engagement, utility customer experience, prepaid billing, customer communications, and engagement-driven energy programs.
