On-Demand Webinar and Case Study How Pinellas County Utilities Implemented a New CIS & Portal in 7 Months Amidst a Pandemic
PCU aimed to update its outdated Customer Information System, enhance staff efficiency with better tools and automation, improve customer experience systems, provide self-service options for customers, and reduce costs while boosting efficiency and satisfaction.
Unexpectedly, two weeks before the scheduled launch, COVID-19 caused a nationwide shutdown. However, PCU and VertexOne collaborated to successfully implement the solution remotely in April 2020.
Access the Case Study and View the On-Demand Webinar
PCU and VertexOne developed a seven-month plan using FastStart, allowing PCU to benefit from a new CIS solution quickly. VertexOne's unique remote delivery model facilitated the first fully remote go-live of a complete CIS solution for PCU.
Key Results by the Numbers
- 62% reduction in time to resolve customer calls
- 65+ new/improved features for staff and customer self-service
- 183 internal processes improved or automated
- 100% automation of manual collections processes